Legal

Terms and conditions

Last updated October 2026.

Booking and payment

Selecting dates places a hold on those dates. The hold lasts 24 hours, or 48 hours when the stay begins a month or more after you book, during which payment must be completed through our payment provider. A hold that would end between 8 pm and 10 am Puerto Rico time runs on to 10 am. It ends earlier only for a stay that starts within a day: 30 minutes before the home's check-in time, though always at least 45 minutes after you book. The exact time is shown when you book and in the reminders we email and text you. If payment is not completed by then the booking is cancelled automatically and the dates return to sale. No charge is made until you complete payment.

Payment is taken by ChargeAutomation on its own secure page and processed through Vacation Rent Payment or, for homes paid by card at checkout, in Stripe's own card form and charged as soon as the reservation is created. Card details never reach this website. If a payment attempt fails you can try again at any point before the hold ends; the dates stay held until then.

Identity verification and rental agreement

Every booking requires the lead guest to verify their identity and accept a rental agreement. Both happen on the same secure page as payment, immediately after you pay — you will be asked to photograph a government-issued ID and to sign. This is a condition of staying, not an optional step, and it applies to every home on this site.

The document you upload goes to ChargeAutomation, not to us. If verification cannot be completed we will contact you before your arrival date.

Prices

All prices are in US dollars and vary by date. Prices shown before you pick dates are totals for the stated number of nights, cleaning fee included, before Puerto Rico occupancy and sales tax. Once you pick dates, the total shown is everything you pay, tax included.

There is no service fee and no booking fee for booking direct. The comparison figures we show against Airbnb, Vrbo and Booking.com reflect the markup those platforms add to the same homes; they are indicative, not a quote from those sites.

Cancellations

Each home carries its own cancellation policy, shown before you confirm your booking. The policy that applies is the one displayed at the time you book.

For bookings made here the policy is the same on every home: Cancel at least 14 days before arrival for a full refund, or at least 7 days before for 50% back. The exact dates for your stay are shown under the Reserve button and again at checkout.

Price match

If the same home, for the same dates and number of guests, has a lower total price on Airbnb, Vrbo or Booking.com — cleaning fee and taxes included — tell us before you book, by email at info@rentinpr.com or on (321) 321-2348, with a link or a screenshot, and we will match that total. It covers prices anyone can book on those sites, not coupons, gift cards, platform credits or member-only rates.

Check in and check out

Unless a property page says otherwise, check-in is from 3pm and check-out is by 11am. A small number of homes check in from 4pm; the time on the property page is the one that applies.

Arrival is self-guided. The exact address, the door code and the access instructions are sent once your booking is paid and your identity is verified — not at the moment you book. If your flight lands late, tell us and we will make sure you can get in.

Minimum stay

Each home sets its own minimum number of nights, and it changes by season. The calendar on the property page will not let you select a stay shorter than the minimum for those dates, so what you can select is what we can honour.

House rules

Each home has its own rules, shown on its page. Booking a home means agreeing to them. Guest numbers must not exceed the maximum stated on the listing.

Damage

Guests are responsible for damage beyond normal wear during their stay. Where a security deposit applies it is stated before booking.

Availability

Our homes are also listed on other platforms and availability syncs continuously. In the rare event a booking cannot be honoured we will offer a comparable home or a full refund.

Who you are booking with

Bookings made here are with RentInPR, operating through Puerto Rico limited liability companies. We manage every home on this site ourselves — you are not booking through a marketplace that resells someone else's inventory, and the person who answers your email is the person responsible for the home.

Contact

RentInPR, Puerto Rico. Email info@rentinpr.com.