Privacy Policy

RentInPR.com — Puerto Rico Vacation Rentals

Effective Date: December 27, 2025

Last Updated: April 6, 2026

RentInPR.com ("Company," "we," "us," or "our"), operated by Palm Heaven LLC, operates the website located at www.rentinpr.com (the "Site"), which allows travelers to browse, inquire about, and book vacation rental properties located in Puerto Rico (collectively, the "Services"). This Privacy Policy describes the types of information we collect from users of the Site, how we use that information, and the choices available to you regarding your information.

Contact: [email protected]

1. Scope and Applicability

This Privacy Policy applies to all personal information collected through the Site and our related online services, including when you browse vacation rental listings, submit an inquiry or contact form, communicate with us via email, phone, or messaging, make or manage a reservation, complete identity verification or pre-arrival check-in, or interact with our booking engine or payment processing systems.

This Privacy Policy does not apply to information collected offline through means unrelated to the Site, information collected by third-party websites, applications, or services that we do not own or control, or the practices of third parties whose websites may be linked from the Site.

2. Consent

By accessing or using the Site, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Site immediately.

3. Information We Collect

A. Information You Provide Directly

We collect information that you voluntarily provide when using the Site, including but not limited to: full legal name, email address, telephone number, and mailing address; message content, attachments, and communications submitted through contact forms, email, phone, or messaging platforms; reservation details including requested dates, property preferences, number of guests, special requests, and travel-related information; identity verification materials such as government-issued identification and photographs, when required as part of our pre-arrival check-in process; and rental agreement signatures and acknowledgments.

B. Payment and Transaction Information

Payments made through the Site are processed by secure, PCI-compliant third-party payment processors. We do not store complete credit card numbers, debit card numbers, or bank account numbers on our servers. Our payment processors may independently collect and store payment instrument details in accordance with their own privacy policies and applicable payment card industry standards.

C. Information Collected Automatically

When you access or use the Site, certain information may be collected automatically through cookies, server logs, and similar technologies, including: Internet Protocol (IP) address; browser type, version, and language; device type, operating system, and screen resolution; pages viewed, links clicked, and session duration; approximate geographic location derived from IP address (not precise GPS coordinates); date and time of access; referring URLs, search terms, and exit pages; and unique device identifiers.

4. How We Use Your Information

We use the information we collect for the following purposes: to operate, maintain, and improve the Site and Services; to process and manage reservations, including confirmations, modifications, and cancellations; to respond to inquiries, requests, and customer support communications; to process payments and refunds through our third-party payment processors; to verify guest identity and prevent fraudulent or unauthorized transactions; to protect the safety and security of guests, property owners, neighbors, and properties; to send transactional communications including booking confirmations, check-in instructions, policy updates, and service-related notices; to send promotional or marketing communications where you have opted in or where otherwise permitted by applicable law, with the ability to opt out at any time; to analyze usage patterns, improve Site performance, and enhance user experience; to comply with applicable laws, regulations, legal processes, and governmental requests; and to enforce our Terms and Conditions and other agreements.

5. Cookies and Similar Technologies

The Site uses cookies and similar tracking technologies for the following purposes: to ensure proper functionality and security of the Site; to remember user preferences and settings across sessions; to collect aggregated analytics data to understand how the Site is used and to improve it over time; and to support any advertising or remarketing activities, where applicable.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the Site or limit your ability to use certain features.

6. Log Files

Consistent with standard web server practices, the Site automatically generates log files containing information such as IP addresses, browser types, Internet Service Provider (ISP) identification, timestamps, referring and exit pages, and clickstream data. Log files are used for Site administration, security monitoring, trend analysis, and troubleshooting purposes and are not linked to personally identifiable information except as necessary for security or fraud prevention.

7. Sharing and Disclosure of Information

We do not sell your personal information for monetary consideration. We may share your information in the following limited circumstances:

Service Providers: We engage third-party service providers to perform functions on our behalf, including but not limited to website hosting, booking engine technology, payment processing, analytics, customer support tools, identity verification services, fraud prevention, email delivery, and marketing platforms. These providers are contractually obligated to use your information only as necessary to perform services on our behalf.

Property Operations and Guest Services: We may share information necessary to support your reservation and stay, including coordination of check-in and check-out logistics, communication regarding property access, response to issues or maintenance requests, and compliance with building, community, or homeowner association rules.

Legal and Safety Disclosures: We may disclose your information where we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal processes, subpoenas, or court orders; to respond to lawful requests from governmental or regulatory authorities; to protect and defend the rights, property, or safety of the Company, our guests, property owners, or the public; and to detect, prevent, or address fraud, security issues, or technical problems.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar corporate transaction, your information may be transferred as part of the transaction, subject to applicable privacy laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete and manage reservations and provide ongoing customer support; to comply with legal, tax, accounting, and regulatory obligations; to resolve disputes and enforce agreements; and to prevent fraud and maintain security. When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable law.

9. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You acknowledge and accept this inherent risk.

10. Your Rights and Choices

Depending on your jurisdiction of residence, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you; to request correction of inaccurate or incomplete personal information; to request deletion of your personal information, subject to certain legal exceptions; to object to or request restriction of certain processing activities; to request portability of your personal information in a structured, commonly used format, where technically feasible; and to withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before processing your request. We will respond within the timeframe required by applicable law.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know the categories and specific pieces of personal information we have collected about you; the right to request deletion of your personal information, subject to applicable exceptions; the right to opt out of the sale or sharing of personal information (we do not sell personal information for monetary consideration); and the right to non-discrimination for exercising your privacy rights.

To submit a request, contact us at [email protected]. We will verify your identity and respond within the legally required timeframes.

12. GDPR Rights (European Economic Area and United Kingdom)

If you are located in the European Economic Area (EEA) or United Kingdom (UK) and the General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your personal data, you may have additional rights including the right of access, rectification, erasure, restriction of processing, objection, and data portability.

To exercise these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable data protection law.

13. Children's Privacy

The Site and Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of thirteen (13). If you believe that a child under 13 has provided personal information to us, please contact us at [email protected] and we will take prompt steps to delete such information.

14. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices, content, or data collection. We encourage you to review the privacy policies of any third-party service before providing personal information.

15. International Data Transfers

Your information may be transferred to, stored, and processed in the United States and Puerto Rico, where our servers and service providers are located. By using the Site, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your jurisdiction of residence.

16. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be reflected by updating the "Last Updated" date at the top of this document. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Palm Heaven LLC

Email: [email protected]

Phone: +1 (321) 321-2348

Website: www.rentinpr.com