Legal
Privacy policy
Last updated October 2026.
What we collect
When you browse, we collect standard analytics — pages viewed, approximate location from your IP address, which site sent you, and how you moved through the site. None of that identifies you by name.
When you make a booking we collect what you type into the form: your name, email address, phone number if you give one, your stay dates, your guest count, and any note you add for us.
If you ask us about managing or listing a home, we collect what you type into that form: your name, email address, phone number, where the home is, how many bedrooms it has, where it is listed today, and your message. We also note the country your connection came from, which is kept with the enquiry and deleted with it after 12 months.
Payment information
We never see or store your card details. Depending on the home, you pay either on ChargeAutomation's own secure page, which charges through Vacation Rent Payment, or in Stripe's secure card form at checkout. Either way your card number goes straight to the payment processor. It never reaches this website or our servers, and we could not retrieve it if we wanted to.
ChargeAutomation also handles ID verification and the rental agreement, so any identity document you upload goes to them, not to us.
How we use it
To take and manage your booking, to contact you about your stay, to reply to owners who ask about working with us, and to understand which parts of the site are useful. We do not sell your information, and we do not use it for advertising.
Who we share it with
Only the services needed to run a booking or answer an enquiry. Naming them rather than describing them, so you can look each one up:
- Hostaway — our property-management system. Your booking, dates, contact details and any note you leave are stored there, because that is where the reservation lives.
- ChargeAutomation and Vacation Rent Payment — payment, ID verification and the rental agreement.
- Stripe — card payment for the homes paid by card at checkout. The card form is Stripe's own; your card details go to Stripe, and the payment is recorded against your booking in Hostaway.
- OpenFreeMap — the map on each home's page. Your browser loads the map from their servers, which see your IP address as any website does. It sets no cookies.
- Google Analytics 4 — anonymous usage measurement. It sets cookies and records an IP-derived approximate location, but we have not enabled any advertising or cross-site feature on it.
- Cloudflare — hosting and security for this website.
- Telegram — when an owner sends the form about managing or listing a home, the details are forwarded to our team's Telegram so someone sees them straight away.
Each receives only what it needs. None of them is permitted to use your details for their own marketing.
How long we keep it
Booking records are kept in Hostaway for as long as we are legally required to keep them for tax and accounting, which in Puerto Rico is a minimum of six years. Analytics data expires automatically after 14 months. A booking that is never paid for is cancelled once its payment deadline passes (at most 24 hours after booking) and the record is retained only as a cancelled reservation.
Owner enquiries are deleted automatically 12 months after they arrive, unless we go on to work together. To stop abuse of that form, a scrambled form of your IP address is kept for about an hour.
Cookies
Three kinds, and none of them follows you around the internet:
- Analytics — Google Analytics, to count visits and see which pages are useful.
- Fraud prevention — on the checkout of homes paid by card, Stripe's card form sets its own cookies to spot stolen cards.
- Functional — your browser's own storage, used to remember the dates you picked so a refresh does not lose them, and to stop a double-click creating two bookings.
You can block cookies in your browser. The site still works; the booking flow may ask you to re-enter your dates.
Your rights
You can ask us what we hold about you, ask for it to be corrected, ask for a copy, or ask us to delete it. Where we are legally required to keep a booking record for tax purposes we will tell you so rather than quietly refusing. Email info@rentinpr.com and a person will answer.
Children
This site is not intended for children, and we do not knowingly collect information from anyone under 16. Children are of course welcome as guests — their details reach us through the adult making the booking.
Contact
RentInPR, Puerto Rico. Email info@rentinpr.com.